Booking terms

Last updated 30 September 2026

Who you're booking with

You're booking with Nothyma, run by Mathene from Rothley, Leicester. Your appointment is done by Mathene or by an approved, self-employed stylist working with Nothyma. You'll be told who before your appointment.

Prices

Prices are on the services page and depend on the style, size and length.
Extras such as braiding hair are added to the total. Travel is free within 10 miles of Rothley and £10 up to 18 miles.
If your hair turns out to need a different size or length from the one you booked, the price is adjusted to match. We'll always tell you before you pay the balance.

Deposit and payment

A deposit secures your booking: £20 on appointments up to £100, and 20% on anything over that. It comes off your total.
Payments are handled by Stripe. Nothyma never sees your card or bank details, and your card is not saved.
You pay the rest after your appointment. We'll tell you how when we confirm your booking.
Please never pay a stylist in cash or directly. Everything is paid through Nothyma. If a stylist asks you to, please tell us.

Changing or cancelling

Use the link in your booking text to ask for a different time or to cancel.
Cancel 48 hours or more before your appointment and your deposit is refunded in full.
Cancel less than 48 hours before, or miss the appointment, and the deposit isn't refunded. It covers the time set aside for you.
If we have to cancel, you get your deposit back in full.

If something isn't right

After your appointment we'll text you a short feedback link. If you're not happy, tell us there or message us within 7 days and we'll put it right.

Texts

We text you about your booking. If you said yes when booking, we'll also text when your next appointment is due. Reply STOP to any text to stop those reminders.